Refund Policy

1. Trial Classes
   We offer discounted trial classes to new students at certain times of the year so they can experience our programs before committing to a course membership or one-time event.
2. No Refunds for Missed Classes or Events
   We do NOT offer refunds for missed classes (or events). If a student is unable to attend one or more scheduled sessions, there will be no compensation classes or make-up sessions provided.
3. Class Scheduling and Changes
   While we strive to maintain a consistent schedule, all class (or event) dates and times are subject to change. We will strive to communicate any changes to the schedule in advance.
4. Fees
   Course fees cover a pre-determined number of 45-minute classes in the trimester as mentioned in the course detail. Regardless of the number of classes attended, the fee remains the same.
   • Eligible Classes: Classes included in the monthly membership fees can be viewed at My Courses
   • One-Time Events: Events purchased separately are not included in the membership and cover only the specific events listed at My Orders 
5. Payments & Refunds
   • All payments for courses and one-time classes (or events) must be collected in advance of the service.
   • As we provide a free trial class, we generally do NOT offer refunds unless eligibility criteria are met as outlined below –
     • Refunds for courses will only be issued in the event that WizKidz is unable to conduct a minimum of 4 scheduled classes in a given month owing to unforeseen circumstances.
     • Refunds for one-time classes (or events) will only be issued if WizKidz has canceled the class (or event) and is unable to reschedule the class (or event) for a future date.
     • Refunds will not be issued if enrollment is terminated by WizKidz for any cause, including but not limited to:
       • Violation of the code of conduct or any behavior deemed disruptive or harmful to other students, parents, or staff.
       • Breach of our terms and conditions
6. Cancellations
   There is no ability to cancel a course membership once registered. If you need further assistance, please contact us at support@wizkidzclub.com. Abandoning a registered course will also result in forfeiting any fees paid.
7. Commitment to Learning
   We are dedicated to providing a good learning experience for your child. However, if at any point you feel that your child’s learning experience is not progressing as expected, please contact us at support@wizkidzclub.com so we can further assist you and your child.